Embedding compassion into audit practice is increasingly essential as health and social care inspections evolve under the CQC’s Single Assessment Framework and its renewed focus on lived experience.

Our article explores why audits must go beyond checklists and evidence gathering, and how emotional intelligence can strengthen accountability, build trust, and support fair outcomes for service users, families, and staff, without compromising regulatory rigour.

Measuring performance in social care has never been more complex, especially as the sector adapts to the CQC’s Single Assessment Framework and prepares for its revised model due from late 2026.

Our article explores why traditional KPIs alone can miss what truly matters, and how leaders can build smarter frameworks that balance compliance with lived experience, staff wellbeing, equity, and meaningful outcomes that reflect real quality in practice.

Embedding the Mental Capacity Act (MCA) into daily practice can be challenging for frontline workers, yet it’s essential to delivering safe, person-centred care. Our guide outlines the key principles of the MCA and shares practical tips to help staff apply them with confidence, clarity, and compassion in real-world situations.

Navigating NHS Continuing Healthcare (CHC) applications can be daunting for families, individuals, and professionals alike. Our guide explains the process clearly, outlining each step and offering practical support to help you approach assessments with confidence and peace of mind.

Navigating the Court of Protection can feel overwhelming, especially when supporting a vulnerable loved one. Our guide explains the process clearly, outlining each stage and offering practical advice to help you approach applications with clarity and reassurance.